Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your item arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist with a replacement or claim. If you received the wrong item, please contact us within 7 days of delivery and we will work to correct the order.

The following items are non-returnable and non-refundable:

• Perishable goods such as beverages
• Printed materials such as magazines
• Memberships and donations
• Gift Cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable):

• Books with obvious signs of use
• Opened media items such as CDs or DVDs
• Items not in original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

We reserve the right to refuse returns that do not meet the conditions outlined in this policy or appear to be fraudulent or abusive.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Customer Service Response Time:
We aim to respond to return and refund inquiries within 2–3 business days.

Late or missing refunds (if applicable):

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you have completed these steps and still have not received your refund, please contact the National Museum of the Great Lakes Museum Store at onlinestore@nmgl.org.

Sale items (if applicable):
Sale and clearance items are generally final sale and are not eligible for refunds unless defective or damaged.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send National Museum of the Great Lakes Museum Store an email at onlinestore@nmgl.org and send your item to: 1701 Front Street, Toledo, OH 43605, USA.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the original purchaser, who will be notified of the return.

Shipping:
To return your product, you should mail your product to: 1701 Front Street, Toledo, OH 43605, USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Customers are responsible for any customs fees, duties, or import taxes associated with returned items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.